Company
History
The Corporation, Sterling Innovations Group
Inc, was officially formed in 2002. Although the company
appears to be very young, the idea for SIG began to solidify
in the minds of the principals during the early seventies
and experienced several evolutions to emerge into the
present form. In 1980 the first evolution took the form
of an equipment systems supplier promoting the concept
of single source responsibility (SSR), a new application
of the old idea that the “buck stops here.”
Typically, customers were exposed to “buck passing”
and the “runner round.” Equipment builders
would pass responsibility to the manufacturers of the
individual components rather than stand-by the systems
as a whole.
To make SSR work well, the
equipment component manufacturers must
utilize a process that produces zero defect
parts and the builder promoting SSR covers
any weak spots or breakdowns. This reality
leads to the second evolution that included
the capacity to manufacture custom components
and repair original equipment parts within
24hrs. Promoting SSR means rapid response
coupled with the means to troubleshoot
and provide solutions to consumer difficulties.
With single source responsibility, one
quickly learns that many times the process
is broken and the costumer thinks it is
the equipment. “Because the customer
is always is always right,” many
suppliers will attempt to fix the process
in order to maintain good costumer relationships.
When this works everyone is happy and when
it backfires the supplier takes the blame.
After experiencing this situation several
times, the principals began an initiative
to become specialists in the areas of process
control and six-sigma. The company now
consists of two divisions. An equipment
side that still promotes SSR and a six-sigma
side that get involved with clients through
team mentoring to make sure capital equipment
funds are invested wisely.
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